The training provides insight and practical tips and tricks for dealing with Energy and Debt queries you might get.

Learning outcomes:

- Determine what constitutes an advice emergency

- Practical steps to take if you have an energy or debt issue

- Options and resources you can use

- Things to consider and look out for

The aim is to provide frontline staff/those with little or no knowledge of debt and energy advice with practical skills to better support and empower clients.